Frequently Asked Questions

Working with an optician ensures that the pair you select is a good fit for your prescription and lifestyle. Our Opticians will help you select the perfect frames and lenses to optimize your vision, comfort, and aesthetics. They will work closely with you to help you get the best overall solution to fit both your needs and your budget.

There are many different lens materials available. Basic polycarbonate is inexpensive and lightweight, but doesn’t result in the clearest vision.  High-index and Trivex lenses are lighter, thinner, shatter resistant, and ultra-clear. Our Opticians will help you decide which lens is right for you based on your prescription, budget, and personal preferences.

Progressive lenses have come a long way from the technology offered 5-10 years ago. There is a new generation of digital progressive lenses that offer optimal vision for near, mid-range and longer distances. These lenses can be designed specifically for heavy computer use and will reduce eye strain for those spending many hours a day behind a computer screen.

When you get your eye exam and glasses from the same location, you can be sure that the Opticians and Doctor are fully vested in making sure your vision will be perfect with your new eyewear. We work hard to ensure your glasses are exactly right and if there are any issues, we will do whatever it takes to correct the problem.

Non-prescription reading glasses don’t work well for people who have astigmatism, a different prescription in each eye, or eyes that are closer together or farther apart than “average.” In such cases, pre-made “readers” can actually cause eye strain and headaches.

Usually glasses take 10-12 business days to come in.

The lenses have a one time scratch warranty redo within the first year.  The frame also has a 1 year manufacturer defect warranty, that does not include wear and tear like sitting on, stepping on, or dog chews, only defects to the frame.


Thinking about purchasing online?

Here are a few things to consider:

    • Returns: What is the website’s return policy if you are not satisfied with your purchase? How will the website deal with issues or mistakes (wrong lenses coatings, wrong color, etc.)?
    • Warrantees: Does the online retailer offer protection against lens scratching? How long will this be covered and what needs to be done to replace scratched lenses? How long is the frame warranty? What about children’s frames?
    • Shipping: The cost and timeliness of shipments varies. Who pays for shipping returns?
    • Maintenance: Some websites provide a contact for this and may offer online tips for minor adjustments, but it might mean shipping your glasses away and being without them until the service is completed and shipped back to you.

Whether you go it alone on the internet, or use the services provided by East Main Vision Clinic’s Optical Technicians, it’s important to be informed. Read online reviews and ask for recommendations from friends and family. It’s essential to make the necessary selections and measurements to enhance your vision with a look that fits and offers excellent comfort.

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